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Terms of Service for Local Business

Welcome to droplocal.uk. This page (together with the documents referred to in it) tells you the terms (the "Terms") which apply when you place a delivery order (the "Order(s)") in respect of your own products and/or parcels (the “Item(s)") from our droplocal.uk website or mobile applications and related services (each referred to as an “Application").

Please read these Terms carefully before making any Order from our Application. If you have any questions relating to these Terms please contact hello@droplocal.uk before you place an Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your droplocal.uk account, you confirm that you accept these Terms.

1. Information About Us

droplocal.uk is operated by droplocal.uk Ltd, a company incorporated and registered in England and Wales, whose registered office is at 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ, United Kingdom. Our Company registration number is 12606053. We are not registered for VAT. You may contact us at hello@droplocal.uk, or by using any instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the drivers we partner with (“Partner Drivers") and allow you to make Orders for delivery of Items to your own customers (our “Service"). Where you book a delivery, droplocal.uk acts as an intermediary only to conclude your booking from our Application and to manage your experience throughout the delivery process. Once you have made a booking, your Items will be delivered to your customers by our Partner Drivers (“Delivery").

3. Your Account

Before you can place Orders for Items using our Application, you need to open a droplocal.uk account. When you open an account you may create a password, or other secure login method, and may also have to provide personal details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or Partner Drivers, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our business team or Application following any issue with an order, by way of a refund via PayPal or a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner Driver has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. Our Partner Drivers each decide their own operating hours. That means that the availability of our Service, and the range of Partner Drivers from whom you can order, depends on the Partner Drivers in your area. If you try to book an Order to a location outside the delivery area or operating hours of a Partner Driver, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

When you book an Order through our Application, it needs to be accepted by us or the Partner Driver before it is confirmed. We will send you a notification if your Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Order you have booked comes into existence when we send the Confirmation Notice. You are responsible for paying for all Orders using your account, and for complying with these Terms, even if you have booked the Order for someone else.

6. Delivery

When you place an Order, we will attempt delivery as soon as possible; you must therefore be available for our drivers to collect the Items from the time you place the Order. We will usually tell you the time when the Item is expected to be delivered; your customer/the recipient must be available to accept delivery for not less than thirty minutes before and thirty minutes after that time.

Unfortunately, despite our, and our Partner Drivers’, best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your Order is more than 60 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or your customer did not come to the door).

We will attempt delivery at the address you provide to us when you place your Order. If you need to change the delivery location after you have placed your Order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but we reserve the right to charge the full price for the Item, if the driver has been despatched.

Reasons you might cause a delivery to fail include (but are not limited to):

  • You or your customer do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the Item.
  • The driver refuses to deliver the Item to your customer in accordance with section 8 (Age Restricted Products).

7. Your Rights if Something is Wrong With Your Items

As a delivery service only, we give no warranty that any Items comply with their description and are of satisfactory quality. If you believe that the Items you have asked us to deliver have been lost or damaged in transit, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the Order relating to the affected Item, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Order, including your account history, what happened on delivery and information from the Partner Driver.

We shall not be liable in any way for losses caused or occasioned by any act or omission of any Partner Driver. You retain the risk of all Items from the point of collection by one of our Partner Drivers until the point of actual delivery of your Items, whether for loss or damage or otherwise; and you should ensure that your own insurance covers you for loss of or damage to your Items whilst in transit.

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an Order for an age restricted product, you confirm that you are at least 18 years old. droplocal.uk operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Order.

9. Cancellation

You may cancel an Order without charge at any time before the Partner Driver has accepted your Order and has been despatched to collect the Items from you (a "Started Order"). If you wish to cancel an Order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Driver confirms the Order was not a Started Order, we will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Order.

droplocal.uk and the Partner Driver may notify you that an Order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Driver, and we will reimburse you for any payment already made using the same method you used to pay for your Order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers

Prices do not include VAT. You confirm that you are using our Service for personal and/or commercial use, as appropriate. Prices can change at any time at the discretion of droplocal.uk. No changes will affect existing confirmed Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your profile on our Application. If you do not conclude the order before the 2 hour cut-off the items will be removed from your profile automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Order at the original price or cancelling the Order without charge and with a full refund of any money already paid.

The total price of your Order will be set out on the checkout page on our Application.

Payment for all Orders can be made on our Application by any payment method made available by droplocal.uk. Once your Order has been confirmed your payment will be authorised and the total amount marked for payment. Payment is made directly to droplocal.uk.

11. Tips

After you place an Order, you will have the option to make a discretionary payment of a tip or gratuity to your designated driver in addition to the purchase price of the Order. Your designated driver will receive 100% of any discretionary payment you choose to make.

12. Our Responsibility for Loss or Damage That You Suffer

As referred to in part 7 above, we are not responsible to you for any loss or damage that you suffer whether or not that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable" if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an Order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.

13. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found on our website.

14. Other Terms

You agree that in making any Order with us, we are facilitating the delivery of your Items with one of our Partner Drivers. You must not seek to enter into any separate agreement with any Partner Driver to provide a service similar to or in competition with ours, whether entering into an employment relationship or a sub contract arrangement or otherwise, whether during the term of this agreement or after its termination. If you breach this term, you agree to pay us liquidated damages equivalent to one pound (£1.00) per Item that is delivered by any of our Partner Drivers in breach of these terms, for as long as the breach continues.

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website droplocal.uk (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

droplocal.uk is operated by droplocal.uk Ltd, a company incorporated and registered in England and Wales, whose registered office is at 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ, United Kingdom. Our Company registration number is 12606053. We are not registered for VAT. You may contact us at hello@droplocal.uk, or by using any instant messaging facility on our Application.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact hello@droplocal.uk straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Service, please contact hello@droplocal.uk

Voucher and Account Credit Terms

1. Introduction

droplocal.uk makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at our discretion). Vouchers and Account Credits both operate as credits applying to a customer’s droplocal.uk account, redeemable (subject to conditions, as set out below) against the cost of Orders. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Orders using the droplocal.uk Service. These Credit Terms apply together with the droplocal.uk Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

You can "apply" a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the "Your offers and rewards" section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is "redeemed" against an eligible Order, or expires (whichever is sooner). Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

2. Terms that apply to Vouchers only

Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers). If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new droplocal.uk customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new droplocal.uk account and will be redeemed when the Customer places their first eligible Order. droplocal.uk reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your Order will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within three calendar months of the date they are applied.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an Order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.

Vouchers cannot be redeemed in conjunction with any other droplocal.uk offer.

If you cancel an Order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

3. Terms that apply to Vouchers and Account Credit

Orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.

Credits cannot be exchanged for cash or any other alternatives and have no monetary value.

Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. We are entitled to take all reasonable steps to protect ourself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.